At Sorted Fintech we are committed to protecting the privacy and confidentiality of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide when using our on-demand services. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

1.1 Information We Collect:

       1.1.1 Personal Information: We may collect personal information such as your name, contact details, address, payment information, email, phone number, profile picture, and other necessary details to provide our services.

    1.1.2 Usage Information: We may collect information about your interactions with our app or website, including IP addresses, device information, browsing activity, and usage patterns.

    1.1.3 Location Information: With your consent, we may collect and process your location information to provide location-specific services. 

We collect the precise or approximate locations of users, drivers, delivery persons, or service providers in order to enable different services, enable tracking and safety features, prevent and detect fraud, and comply with legal requirements. We collect this information when the app is running in the foreground or background of the user's mobile device.

We collect location data, such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the mobile application. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. Note, however, that if you choose to opt out, you may not be able to use certain aspects of the services.

1.2 How We Use Your Information:

    1.2.1 Service Delivery: We use the information we collect to provide and improve our services, fulfil your requests, process payments, and deliver the requested services to you.

    1.2.2 Personalization: We may use your information to personalize and enhance your experience, tailor our services to your preferences, and provide relevant recommendations.

    1.2.3 Communication: We may use your information to communicate with you, provide updates, respond to inquiries, or feedback, and send important service-related notifications.

    1.2.4 Analytics and Insights: We may analyse your information to gain insights into user behaviour, trends, and preferences, which helps us improve our services and make informed business decisions.

    1.2.5 Legal and Security: We may use your information to comply with applicable laws, regulations, or legal processes, and to protect our rights, privacy, safety, or property, as well as that of our users and the public.

1.3 Information Sharing and Disclosure:
    1.3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, delivery partners).

    1.3.2 Business Transfers: In the event of a merger, acquisition, sale of our business assets, or aligned cross selling, your information may be transferred to the acquiring entity, new owners or sorted sister companies under First Mutual Holdings.

    1.3.3 Legal Requirements: We may disclose your information if required by law, court order, or government authorities to comply with legal obligations or protect our rights, safety, or interests.

1.4 Data Security:
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or alteration.

However, please note that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. 

1.5 Your Choices and Rights:
You have the right to access, update, or delete your personal information. You may also have the right to restrict or object to certain processing activities.

You can manage your preferences, notifications, and permissions through your account settings.

If you have any questions or requests regarding your personal information, please contact us using the information provided below. 

1.6 Updates to the Privacy Policy:
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review the policy periodically for any updates.

1.7 Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@sortedfintech.com

By using our on-demand services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection,

1.8 User Data Deletion
We retain user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations. 
The user has the right to delete all personal data collected by the app. Please follow the below process to request data deletion.

Steps to Request Data Deletion:
Users may request deletion of their account via application only. Follow the path "Login into the application >> Go to Profile Section >> Find "Account Settings" >> Tap on "Manage Accounts" >> Look for the option "Delete Account" to request data deletion. 
You will be prompted to select the reason for your decision. Once you choose the reason and submit your request, your account deletion process will begin to take effect.

use, and disclosure of your information as described herein.
Last updated: 27/9/2023